Shipping & Returns
A tracking number will be included in your order dispatch email once that your parcel has been sent.
Returns
- Our policy lasts 30 days from the date the order is delivered.
- We offer a 14 day return policy for Sale Items.
- We cannot offer returns on items delivered after this.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging and follow our instructions below.
To complete your return, we require a receipt or proof of purchase.
Use the return label provided with your original order. If you miss or have lost your return label email sales@loakenordic.com.
Return shipping:
Loake Shoemakers
Humlegårdsgatan 4
114 46 Stockholm
Sweden
IMPORTANT: Include the original invoice.
If the returned product is not shipped back following the above instructions we may be forced to reject the return or deduct any additional administrative fees or customs from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Sale items
We offer a 14 day refund policy for sale items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original undamaged packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@loakenordic.com.
Non-Returnable items:
- Personalized items
- Deposits
- Pre-order fees
- Central stock pull orders
To complete your return, we require a receipt or proof of purchase.
We cannot accept returns or refunds on any personalized shoe or accessories item. Note that any stated delivery times are estimates - we will not refund you because of delays. We will only refund a deposit in case of Loake Shoemakers being unable to fulfill the order.
Note to Norwegian clients
Our prices listed includes Norwegian VAT and customs fees.
